Thursday 10:30 to
noon
YOU CONTROL YOUR CENTER'S IMAGE
By: Henry Lewczyk, Jr.
Properly managed communications and
publicity is the least expensive method to
elevate your image and increase revenue in
your center. You will receive the tools and the
methods to implement free image enhancing
programs.
THE FUTURE OF BOWLOPOLIS
By: Chad Murphy
With a strong foundation in place, Bowlopolis has big plans for capturing a bigger slice of the youth entertainment market by pulling new customers into bowling centers. Learn how your center can benefi t from the new Bowlopolis!
"DON'T WORRY, BE HAPPY" -
DEALING WITH STRESS
By: Pam Weatherford, TrainerTainment
Relax and have fun in this stress-free seminar!
Learn how to identify and cope with the
things that cause you stress, and learn how to
identify and manage stress in your
employees. You'll leave with valuable
resources that will help you keep your cool at
work and at home.
2 to 3:30 pm
RAISING THE BAR,
NOT JUST IN THE LOUNGE
By: Rick Heim
Would you like to have minimum service standards in your center but don't know where to start? BPAA Education Committee member and industry consultant Rick Heim uses his years of experience to bring a BPAA online Management Training outline de fined in the online course to life by de fining not just what customer service is but how to de fine and implement your own standards.
THE VIRTUAL LOOP Social Media - My Website - My Center
By: Heath Shults
In this technology session you will learn
about the virtual loop that has boosted
pro ts for businesses on a global scale. Find
out how to use social media to reach new
and existing customers, how to get their
information at your website, how to bring
them from the web to your center, and
ultimately increase revenue!
LEAGUE DEVELOPMENT
By: Henry Lewczyk Jr.
A how - to seminar presenting new, exciting league formats created to generate incremental customers and revenue. These programs were refi ned by a select group of proprietors and tested for "interest-levels" nationwide. Receive a step-by-step approach to fl ooring these leagues including the promotional materials ready for your center's success.
3:45 to 5:15 pm
SMART BUY, IMMEDIATE SAVINGS!
By: Amy Arcuri
Learn details on the top BPAA Smart Buy
programs that will provide a huge return on
your investment with membership dues
and convention fees. Attendees will be able
to return to their centers and immediately
start saving by using just a few of the
programs covered in this session.
BONUS TOPIC: STOP CREDIT CARDS
FROM EATING YOUR PROFITS
With a language that is unique to the credit card processing industry, centers can feel overwhelmed when trying to get the best processing rates or even reconciling their monthly statement. Learn how to minimize costs associated with credit and debit cards by understanding the processing language, real vs. bogus fees, the many pitfalls that merchants can fall into, and the best way to stop credit cards from eating your profi ts!
SWEAT EQUITY.
INVESTING IN YOUR STAFF.
By: Kelly Bednar
Have you tried training procedures for your sta only for it to not take hold? Unsure which BPAA education and training programs are best for your center? BPAA Director of Education Kelly Bednar gives tips on how to use education and training eff ectively and how to use the tools of the BPAA's BowlingUniversity.net. Your current procedures are sure to improve with these simple steps.
FOLLOW THE LEADER! BECOME A LEADER!
By Wally Hall
BPAA Education committee member, past BPAA President and CEO of Hall Enterprises, Inc., Wally Hall takes a highly acclaimed piece of the BPAA School for Bowling Center Management and presents this often forgotten part of running an e ective center in a style that only he can. Examples of great leadership moments re-enforce the key principals of what it takes to be a great leader in your organization.
Friday
10:30
to noon
ALL ABOARD! BRINGING ON NEW STAFF
By: Paul Barkley
Do you have a strategy for hiring new employees or do you hire under fire? Do you have training processes in place that get the most out of your new hires? BPAA Education Committee member, industry veteran and proprietor Paul Barkley sheds light on the importance of the hiring and training process. Paul takes the outline from the Customer Service Standards courses from the BPAA Online Management Training program to show the steps in developing the best hiring and training processes.
WHERE AM I GOING?
REDISCOVERING LIFE'S ROADMAPS
By: Keith Lowry, Keith Lowry Seminars
Every had a day when you didn't nish your list? Ever wonder where all the time in the day went, or all the days in a week? Ever find yourself going in circles or spinning your wheels? Have everyday stresses threatened to derail you and your best laid plans?
You will leave with the vision necessary to see through the forest to the most critical destinations - and stay focused on them even when others are distracted. This delightful session closes with a hysterical and helpful segment about dealing eff ectively with the stresses of daily life. Your investment will create a more eff ective, satis ed and ful filled team.
RUNNING TOURNAMENTS
USING THE KISS THEORY
By: John Losito
Learn how to make tournaments a revenue generating venture while being immersed in the experience of participating in a tournament event. Using the KISS Theory, John Losito, BPAA's Tournament Committee chairman, will walk you through the steps to run in-house qualifi ers that both support tournaments such as Bowling's U. S. Women's Open sponsored by the brand of Ebonite International, QubicaAMF International Family Tournament sponsored by Georgia Coff ee and the North Pointe $100,000 High School Singles tournament and create an additional revenue stream for your center. Don't miss this interactive, how-to seminar on running tournaments simply and successfully.
THE STATE OF THE ECONOMY
